FAQS

Q: What are the benefits to registering on Daigger.com?
A: The biggest benefit is the ability to order with us on the web. With your new Daigger.com account you will be able to access your recent orders and invoices, reorder easily, and create lists of items you order most often. Click here to see an outline of all the great benefits you will receive!

Q: Can I get a statement for all outstanding invoices?
A: You can contact our Customer Service team at 800.621.7193 or email Daigger@daigger.com to request a statement for any outstanding invoices.

Q: Does Daigger offer open credit terms?
A: Please contact us to discuss the option of credit terms.

Q: How can I see my billing information?
A: When you log into the site, visit My Account . There you can view you billing information. You can review all your recent orders. You can even download your invoices.

Q: If I'm a tax-exempt customer, will I be charged taxes?
A: We ask that all our tax-exempt customers provide us with their tax ID. We'll keep this information on file and associate this tax exempt status with all your orders to ensure you are not charged taxes.

Q: When am I billed for my order?
A: You are invoiced for each product shipment individually.  For your convenience, invoices for all your orders can be retrieved from our website by logging in and visiting My Account.

Q: How can I view and print invoices?
A: Log in and click My Account at the top of the page. Click the first link on the page Order/Invoice Tracking . On the order/invoice tracking page click My Invoices . This will provide you with a list of invoices. Click on the invoice number you want to print. The invoice detail will display and click the print button at the top right.

Q: Does Daigger participate in GSA pricing?
A: Many of the products on this website are covered under existing contracts (#GS-07F-5357R) with the General Services Administration of the federal government. If you have any questions regarding eligibility, please call us at 1.800.621.7193 or email us at Daigger

Q: Does Daigger sell its products outside of the United States?
A: Daigger has an International Sales Department and a network of international dealers who are ready to assist you. Contact our international team at +847.816.5060 or anytime at our International page to learn more about the services and products we offer to our international customers

Q: How can I become an international dealer for Daigger?
A: We're always looking for more international representation. If you're interested in becoming a dealer, please visit the Become a Dealer page. We'd be happy to discuss this with you.

Q: Does Daigger offer other products not listed on the website or catalog?
A: Daigger is always looking to fulfill your lab needs. If you're looking for a product that isn't listed, you can contact the sales team at 1.800.621.7193. We see ourselves as your lab supply partner, so don't hesitate to contact us!

Q: How do I add a user to my company account to make company purchases?
A: Every user is given one unique account upon registration that can be used by that registrant. There is only one user per account. We encourage other users to register on the Daigger site – upon verification, they can begin ordering for themselves or your institution.

Q: I'm having trouble logging in to this site. Now what?
A: If you are having trouble logging into the site, enter your registered email into the Lost Your Password section on the Log In page to reset your password. If you have not registered, please create an account . If you are still having problems with the site, contact our Customer Service Team at 800.621.7193 or daigger@daigger.com and we would be happy to help you.

Q: What information is required for me to make a purchase on your site?
A: When buying on the Daigger website, we need to know your email address, shipping information, billing information, and method of payment. Your first order with Daigger will require a credit card unless you have been approved for Open Credit Terms. Want to apply for Open Credit Terms? Just fill out a Credit Application (PDF Download) and send it to credit@daigger.com.

Q: Do I need to create an online account to order from Daigger?
A: Yes, we do require an online account to complete your order. With this account you will be able to access your recent orders and invoices, reorder easily, and create lists of items you order most often!

Q: How do I view my GSA and Contract Prices online?
A: You must be a current Daigger customer and registered with Daigger.com to view your correct GSA or Contract pricing automatically.

Q: I forgot my password. Help!
A: You can reset your password by entering your email address in the Lost Your Password section on the Log In page. A new temporary password will be sent to you automatically. You can update to a new password in the My Profile section in My Account.

Q: Why do the web part numbers begin with the EF prefix instead of the part numbers in the print catalog?
A: EF is the prefix used to designate a website order. The Daigger website accepts part numbers from most Daigger print catalogs in the search functionality. For example, EF15623 is the same part number as DX15623 or NA15623. You can type in any of the numbers, hit search, and find the product!

Q: How can I order?
A: In addition to ordering on our website, you can mail, fax, or email in an order . To process them, we require that all orders we receive have contact, shipping, billing, and payment information. If we encounter any problems, we'll contact you using the information you provided. Please visit our Orders & Payments section for details on how to send orders.

Q: How are shipping fees calculated?
A: Shipping fees are calculated based on the weight and dimensions of the order. At checkout, simply select one of the calculated shipping options for quick and easy ordering. Shipping options include FedEx Ground (3-5 days), 2-Day, and Next Day.

Q: I just placed an order and need to cancel it. Can I do this?
A: If it's less than 15 minutes from the time you place your order, you can cancel it by calling Customer Service at 1.800.621.7193 and speaking with a Representative. If more than 15 minutes has passed and the product(s) left the building, we'll work with you so you can return the product(s).

Q: I placed an order through the phone. Can I see it online?
A: If you are a registered Daigger.com user you will have access to all your order information in the My Account section regardless order method. Don't see your order? Call our Customer Service Team at 800.621.7193 to make sure your Daigger.com user name is correctly linked to your Daigger account.

Q: What happens if I submitted an order with an incorrect physical ship-to address?
A: If you have incorrectly entered your physical shipping address, please contact us right away at 800.621.7193 and we'll correct the address. IF you order by 2:00 PM CST, we ship same day, so make sure you contact us as soon as you can! We want to make sure your product(s) arrive to you and not the guy down the street.